Ltd. All Rights Reserved. We live in Australia and we're really looking forward to visiting Canada but we now feel as if we are being blackmailed into going to Canada by RM. Booked holiday for August 2020 Booked holiday for August 2020. irrespective of whether or not the customer can actually travel at some future date. I tried to obtain a refund but they would only give a credit. We in Australia have no idea when we can travel internationally, nor should we be held to ransom and made to take credits. We were then transported to the train by bus 10 minutes away and all ran like clockwork. Carve through the Canadian Rockies by rail. They are holding and making money on hundreds of thousands of dollars of our money. We declined their offer.We booked through Flight Centre who have paid us $1000 compensation after we took the matter to Office of Fair Trading.I don’t think I can post photos on here but you can see a fuller post with photos on TripAdvisor.My opinion, rubbish trip save your money and go by bus, coach or hire a small motor home. Review tags are currently only available for English language reviews. Whether you’re new to Rocky Mountaineer or a long-term partner, this training program will help you create life-changing vacations for your clients and provide you with the insights you need to grow your business. Rocky Mountaineer travels in daylight only, so you’ll sleep in a real bed in a real hotel rather than a cramped train roomette. We used the Gold Leaf service and the service, organisation and food were absolutely excellent. Is it possible to schedule in a short stop at these points eg Cathedral Crag and Hell's Gate just to give the passengers time to really appreciate them. See inside the train, learn about the different routes (with maps), and compare SilverLeaf and GoldLeaf service. Rocky Mountaineer is excited to host our annual Career Fair on February 8 & 11. Rocky Mountaineer is accommodating, understanding and compassionate with us. Short Journeys. We had booked a 7 week trip including Rocky Mountaineer train trip. After a few nights in Calgary we were bussed to Banff for the start of our trip. Be aware there are other options before committing. Other countries are being somewhat accommodated, but Australians and southern countries are being denied their hard earned money. If I could give them a lower rating than 1 star I would. A rail journey through the Canadian Rockies is filled with stunning beauty. © 2021 ProductReview.com.au Pty. I know because I was worried about some things after reading the reviews. They have stolen $10,500.00 of our money without suppling any service,... surely this is a form of fraud. Prepare to be amazed as you travel through a landscape beyond your wildest dreams. But Oh the train ride was so boring. On today's journey you will see dramatic changes in scenery, from the lush green fields of the Fraser Valley, through forests and winding river canyons surrounded by the peaks of the Coast and Cascade Mountains, to the desert-like environment of the BC interior. We were blessed with good weather and made 1000 pictures. Rocky Mountaineer is excited to host our annual Career Fair on February 8 & 11. Rocky Mountaineer, Vancouver: See 6,968 reviews, articles, and 4,364 photos of Rocky Mountaineer, ranked No.42 on Tripadvisor among 291 attractions in Vancouver. The sights the first day are very ordinary if you have seen hills and rivers. That's too late for us. I tried to obtain a refund but they would only give a credit. We did the add-ons of the motorcoach trip to Lake Louise from Calgary and enjoyed two helicopter trips, a gondola ride, and a ranch style barbeque. They are an appalling company to deal with. We have no plans to travel to Canada in the next few years, so a credit is of no use to us. My trip was 7 nights long, and I spent 3 days onboard the train. And, if they don't, they have themselves to blame. Come join us at Rocky Mountaineer and kick-start a career where you are creating life changing experiences for our guests. The train was clean, non smelly and comfortable.Overall we were well satisfied with all aspects of the Rocky Mountaineer experience and would go again. Rocky Mountaineer: Rocky Mountaineer Gold Leaf Service Vancouver to Lake Louise - See 6,951 traveller reviews, 4,364 candid photos, and great deals for Vancouver, Canada, at Tripadvisor. Offer a credit with new T&Cs which must be used by..., only certain people can use it, no transfers allowed. https://www.goodhousekeeping.com/.../rocky-mountaineer-train We elected for the Red Leaf service as we were told it was OK. Our guide was great - knowledgeable and efficient. We trundled along for seemingly endless hours between two walls of trees and saw very little scenery. Warning - do NOT book while COVID-19 exists - NO REFUND even if they cancel. The tour guides were excellent, the hotels were great, the food was good, the schedule was good, the scenes were unbelievable and I will never forget this fabulous trip!!!! Rocky Mountaineer is excited to host our annual Career Fair on February 8 & 11. As per many other people we had booked a trip with this company for June 2020. Very poor customer service - no refund due to pandemic, Disguising theft behind tragedy - NO STARS - BE WARNED. Call us if you have questions about prices or want to put together your own itinerary. With Rocky Mountaineer, you ride in glass-domed rail cars during the day to maximize sightseeing, and sleep in one of their hand-picked deluxe or luxury hotels each night. PRE-BOARDING: I was acknowledged several times for being a return customer. All orders are custom made and most ship worldwide within 24 hours. It had to be cancelled but Canadian Affair are helping me to re schedule it for 2022. Rocky Mountaineer will extend the delay of its 2020 travel season and suspend all train departures until July 1st. We all have had a rough time bought on by the China Virus but its made worse by behaviour such as this by big companies who use their lawyers to avoid doing what they morally should. The Rocky Mountaineer have $13,000 AUD of our hard earned money, and have already had it for 12 months, and goodness knows when we will be able to travel overseas again from here in Australia. As... Myself along with many other travelers had booked a trip of a lifetime with this company, and they are not refunding any monies. I read many comments before we left and the complainers either just like to criticize or don't know how to relax and enjoy themselves. read more, Changed terms and condition as COVID was growing and now will not refund any money at all. 80 Rocky Mountaineer reviews. All trips include overnight stops at which passengers disembark and stay in hotels. An insider's guide to the Rocky Mountaineer, Canada's most scenic train ride through the Rockies between Vancouver & Banff, Calgary, Jasper. Lovely places. Rocky Mountaineer cancelled our September trip but has refused to refund our deposit, instead offering a credit for 2021 or 2022. This program brings you the best and most accurate information on Rocky Mountaineer. A free inside look at company reviews and salaries posted anonymously by employees. 79 Rocky Mountaineer reviews. Your business is shameful. It's clear that they have no regard for the consumers rights and in only interested in sustaining their company and its profits. We would definitely do a trip with Rocky Mountaineer again. You should NOT support this operator and do NOT book a trip with this company while COVID-19 exists, as they are likely to cancel the trip and they will NOT refund your money. The second day of the trip from Kamloops to Vancouver was better than the first but still not that spectacular. Inspired designs on t-shirts, posters, stickers, home decor, and more by independent artists and designers from around the world. It's a wonderful standalone vacation or a great way to enjoy more beautiful destinations before or after a cruise. A Scam, do not book. They were so wrong! All businesses and airlines associated with the trip refunded monies, except RM. I was booked to travel in July and Rocky Mountaineer CANCELLED our journey. We have a variety of roles that we are recruiting for and would love to meet individuals who are passionate, energetic, diverse, and fun! The company has displayed zero flexibility, appearing to have overlooked that these are unprecedented times for the customer too. What a wonderful experience to ride the train from Vancouver to Banff, then to Kamloops, Lake Louise, and finally Calvary (on motor coach). Fra den gangen Rocky Mountaineer var klar for sin første jomfrutur på togskinnene i 1990 og frem til i dag har målet alltid vært det samme: Gi passasjerene om bord den mest spektakulære og uforglemmelige reiseopplevelsen Canada har å by på. We went on the Red Leaf and have no regrets! As... Changed terms and condition as COVID was growing and now will not refund any money at all. Our terms and conditions at the time of booking stated an 80% refund for a cancellation of 61 days or more from the proposed date of travel. Starting in Denver, guests will stay overnight in Glenwood Springs and then continue to Moab, Utah the next day. It doesn't make stops throughout the day (unless it has to pause to let a freight train go by), and you can't hop off whenever you want. Inspired designs on t-shirts, posters, stickers, home decor, and more by independent artists and designers from around the world. I don’t know but I went to OFT with my complaint of misleading advertising regarding their gourmet food that is just reheated on the train in Silver Leaf.The OFT guy didn’t process my complaint as I wanted and took Flight Centre to conciliation and got us a $1000 refund.I wanted a different result, I wanted blood for the crap I got dished up. Most packages include 2 days at minimum onboard the Rocky Mountaineer train itself. They then decided that we can only have a future credit which now has been pushed back to 2022. Some time has now passed since your postings here. Vancouver Private Tours & Charters Inc. History Walks in Vancouver with James Johnstone, Zipline & Aerial Adventure Parks in Vancouver, Surfing, Windsurfing & Kitesurfing in Vancouver, Points of Interest & Landmarks in Vancouver, Observatories & Planetariums in Vancouver, Game & Entertainment Centres in Vancouver, Conference & Convention Centres in Vancouver, VanDusen Botanical Garden: Tickets & Tours‎, Granville Island Public Market: Tickets & Tours‎. We travelled from Vancouver to Banff in Gold leaf class, with an overnight stay in Kamloops in August 2016. This flies in the face of Canadian consumer law. When we did get to something interesting the train just trundled on through and gave no real opportunity to view or phorograph. Extend your rail journey with carefully curated Rocky Mountaineer packages. General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. Extremely disappointing! Rocky Mountaineer is refusing to give refunds to people they cancelled trips on in 2020. The Fairmont Gold package is a little pricey, but we thought it was worth it. We have been offered a full credit for two years or if we take a refund there is a 20% cancellation fee. RM are refusing point blank to return our money and have played fast and loose with their T&C’s. Rocky Mountaineer - TripAdvisor Review Like many travellers, we have been affected by the pandemic. Discover the Rocky Mountaineer train with our essential travel guide. We decided to cancel our trip on the 26th of March due to the Covid-19 pandemic, we then were informed that Rocky Mountaineer had changed its terms and conditions on the 30th March and we would be getting no refund. I went as far as the CEO office but they would not budge. Pre assigned seats in Red Leaf and off we went.Alex, our attendant, was an inspiration and obviously a railroad enthusiast that gave us a commentary all the way to Vancouver pointing out specific scenery and had a wealth of historical knowledge that he shared with all on board.In Kamloops we stayed in the Heritage Plaza hotel, and as advertised it was "modest acomodation" and was clean and tidy. Wrote an email and got through to [name removed] who again refused a cash refund and in his reply stated, "With limited ... new sales coming in, our focus is to sustain the company by preserving all finances possible, so our company can make it through this challenging time and be able to operate again". Even a small family business that would be significant worse hit than Rocky Mountaineer company provided a full refund. We live in Australia and we're really looking forward to visiting Canada but we now feel as if we are being blackmailed into going to Canada by RM.Be very careful dealing with this company as you are not there number one concern it's your money they care about and that is all.Very Disappointed.... We had paid in full by the end of Dec. 19 and were due to travel on the RM in June, they, of course, cancelled. more, This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC, Recommended experiences in and around Vancouver, Points of Interest & Landmarks, Observation Decks & Towers. Highly promoted by travel companies we booked a gold trip for June 2020 with Rocky Mountaineer, we did not cancel but international travel is closed due to global pandemic. Seriously though, they need to either have an extra person serving drinks/ snacks, o...Read more. They have extended the credit but ‘22 is too far away and we would like a refund. I'm in the UK at the moment - they have strict consumer laws over here and people are now getting refunds. The Rocky Mountaineer train affords links to some of Canada’s most remote and spectacular locations, which is why it's no surprise that it's consistently named one of … I would definitely never travel with them in the future. Travel onboard the Rocky Mountaineer from the coastal city of Vancouver to Kamloops, in the heart of British Columbia's interior. High quality Rocky Mountaineer gifts and merchandise. Booked Silver Leaf, do not believe their brochure the food is not gourmet and is NOT cooked on the train.The food is cooked off the train and is reheated by a guy dressed in white. We traveled on the Rocky Mountaineer sea to sky trip from Vancouver to Whistler, after hearing so much about it from brochures and advertisements. We used the Gold Leaf service and the service, organisation and food were absolutely excellent. I have no complaints!! The train itself was wonderful, great attendants that provide great information about the area and the food was absolutely amazing. Call us if you have questions about prices or want to put together your own itinerary. Suggested itineraries with prices and schedule are included to help you find the best train ride. So, sorry Mountaineer but no recommendation here. Rocky Mountaineer Review – Unsurpassable Luxury Travel. Be very careful who you book with as this company has no regard for it's customers or their situation only your cash. They also changed their Australia T&C's 2019, which gave refunds, in 2020, to suit themselves and no longer give refunds. In our naivety we thought we would be able to use it and were happy enough to defer for a year. Rocky Mountaineer refused to refund our $7146.95 and gave us an extension to use the money with them in 2021. I took the Rocky Mountaineer train ride to Kamloops in Sept.09, it was disorganized, tremendously overpriced, poor hotels, Goldleaf car was huge disappointment, could only see the sky out of the dome. Rocky Mountaineer: Rocky Mountaineer Nightmare - See 6,953 traveler reviews, 4,364 candid photos, and great deals for Vancouver, Canada, at Tripadvisor. We had a trip booked with Rocky Mountaineer for June 2020, but they have cancelled all tours until at least July. Our terms and conditions at the time of booking stated an 80% refund for a cancellation of 61 days or more from the proposed date of travel. The seating was very comfortable, the views spectacular and I'm glad we did it in some ways, but I'd never do it again. This is fraud surely, on quite a large scale, of all of their international customers. Anyone that’s ever considered a visit to that corner of the world will more than likely have considered (or seriously thought about) a trip on it. We booked a Silver Leaf service in may 2018 and left Banff on time but spent most of the first day sitting in rail sidings to let freight trains pass. Rocky Mountaineer: overpriced and underwhelming - See 6,967 traveller reviews, 4,364 candid photos, and great deals for Vancouver, Canada, at Tripadvisor. The season was scheduled to start on April 13th. Pros. I do not lie I have photographs of the food in foil trays.Guest Experience offered us $150 and then $300 to buy goodies to eat on the train instead. Here you can learn more about how to experience the Canadian Rockies by rail. We used the Gold Leaf service and the service, organisation and food were absolutely excellent. And don't read the reviews that criticize this trip--they are not accurate! And, if they don't, they have themselves to blame. We understand this because it is an incredibly challenging time for our team as well. We have a variety of roles that we are recruiting for and would love to meet individuals who are passionate, energetic, diverse, and fun! In 2021, the Rocky Mountaineer will begin a new route from Colorado to Utah. Rocky Mountaineer are refusing refunds after unilaterally changing their Terms and Conditions after the Coronavirus outbreak from 80% to A Zero refund. Booked Silver Leaf, do not believe their brochure the food is not gourmet and is NOT cooked on the train. The food is plentiful and very good. They are an appalling company to deal with. It was Sherry’s impeccable personality that I made the second trip. They send very comprehensive details of the proposed itinerary and are happy to get quotes for different eventualities. read more. Travel... Their actions are shameful and deplorable. Arrived at Kamloops 5 hours late in the evening only food available at the golden arches.Left on time the next day and lost 6 hours due to waiting for freight trains again.This is a great holiday if your a freight wagon spotter.Should have taken a bus tour.If this tour was sold in Australia it would be considered unfit for purpose under the consumer protection act dont waste your money. We travelled on the Rocky Mountaineer from Calgary to Vancouver and were very disappointed. Rocky Mountaineer not do much. Holland America returned our cruise money and we will rebook with them when and if the time is right and this is how it should be. I would have thought that giving a refund to those customers that would be un...Read more. We had a trip booked with Rocky Mountaineer for June 2020, but they have cancelled all tours until at least July. Numerous would-be travellers are furious with the Rocky Mountaineer as they are out thousands of dollars for rail tours that were cancelled due to … What can I say we did the Jasper/Kamloops/Vancouver trip, Food and Drink all day, dining car below you, view all above and around you and we had excellent staff who knew all about the locations and the trains and kept us entertained for 2 days, due to the dining experience we sat with 4 different couples and made some good new friends. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links. Rocky Mountaineer - TripAdvisor Review The Rocky Mountaineer is not like a regular train. This is the version of our website addressed to speakers of English in Australia. The staff are dedicated and knowledgable. The seating was very comfortable, the views spectacular and I'm glad we did it in some ways, but I'd never do it again. 26 reviews of Rocky Mountaineer "In the last month alone, I've seen this space transformed into the Boobalicious carnival complete with burlesque dancers, the Portobello West Art and Fashion market and the Hopscotch Festival. Rocky Mountaineer 10.13-14.2017 RESERVATIONS: A very special thanks to Sherry Cooper, in reservations, for encouraging me to return to your superior train service. We have politely requested a refund of our deposit, but have been declined.While the trip looks amazing, we cannot recommend this company due to its high price and poor customer service attitude. They have steadfastly refused to return our money which is $12'000 dollar's. ProductReview.com.au has affiliate partnerships. Every operator (except Rocky Mountaineer) have offered a full refund when parts of our trip were cancelled. But Oh the train ride was so boring. Any of the news organisations taken this up? We had booked a 7 week trip including Rocky Mountaineer train trip. We trundled along for seemingly endless hours between two walls of trees and saw very little scenery. Irrespective of when they changed their terms our contract with them was under the 2019 terms that state that we were entitled to 80% refund because we cancelled more than 60 days out. Irrespective of when they changed their terms our contract with them was under the 2019 terms that state that we were entitled to 80% refund because we cancelled more than 60 days out. Seriously though, they need to either have an extra person serving drinks/ snacks, o... r allow passengers to access water at least without assistance. These packages are perfect for a shorter itinerary as they offer a taste of the Canadian Rockies or the American Southwest in just 2-3 days. I didn't cancel the service, the company did. Rocky Mountaineer scraps 2020 season Rocky Mountaineer, the luxury tour train operation in Western Canada, has ended its efforts to salvage at least some of the 2020 season, suspending all remaining departures planned for this year because of the continuing COVID-19 pandemic. Booked a trip on the RM departing Banff on 28 May to Vancouver for our 46th wedding anniversary after scrimping and saving all our lives. We have a variety of roles that we are recruiting for and would love to meet individuals who are passionate, energetic, diverse, and fun! Further details in the disclaimer. All I can hope for, is that the Rocky Mountaineer operator comes to its senses and start giving full refunds to those people, but given the comments about this operator, its owner and the management, I don't hold much hope. This is most upsetting, for us as being pensioners it was a trip of a lifetime. There are one or two really good spots on the trip but we passed them too quickly. Sadly I was looking forward to traveling the Rocky Mountains, but health has prevented me from doing so. We were not offered a cash refund but only a future credit for money we had paid. Of course this has been cancelled by the company. Absolutely horrified at their behaviour, and looking to see if we can join a class action to take them to task. We trundled along for seemingly endless hours between two walls of trees and saw very little scenery. We decided to cancel our trip on the 26th of March due to the Covid-19 pandemic, we then were informed that Rocky Mountaineer had changed its terms and conditions on the 30th March and we would be getting no refund. Companies can't alter or remove reviews from ProductReview.com.au. “Rocky Mountaineer will bring a new luxury train tour to explore the historic rail route between Denver and Moab. Rocky Mountaineer, Vancouver: "Who, how often and when, do you tip while on the..." | Check out 20 answers, plus see 6,965 reviews, articles, and 4,364 photos of Rocky Mountaineer, ranked No.367 on Tripadvisor among 1,267 attractions in Vancouver. Travel agents be alert and wipe this disgusting company from your books - warn all potential victims. From what I gather from our own experience and what I've read from other reviews that this company is dishonest and lacks any form of moral fibre. How do things stand with you all? 55 reviews from Rocky Mountaineer employees about Rocky Mountaineer culture, salaries, benefits, work-life balance, management, job security, and more. This company should be ashamed. Absolute disgrace, will not even think of using them again. only down side i put on a few pounds. A.E. About Rocky Mountaineer Rocky Mountaineer has offered luxury train journeys between Vancouver and the Canadian Rockies, showcasing the best scenery Western Canada has … Come join us at Rocky Mountaineer and kick-start a career where you are creating life changing experiences for our guests. Tina, our guide on the train, was friendly, informative and helpful. we are unable to receive a refund without them keeping about $4000. I feel sorry for the places that will suffer because of RM's disgraceful actions in retaining funds that are not theirs. We had already advised them we needed to cancel as Canada had closed their border some time before. Rocky Mountaineer understands that luxury train travel may be new to many American travel enthusiasts. Rocky Mountaineer is the only company not offering a refund even though the terms I signed with stated that if they cancelled I would receive one. Do not book with this company, if any thing goes wrong they will change their terms and conditions to suit themselves. Has anyone notified media outlets regarding these thieves? Med Rocky Mountaineer kan du se frem til en reise med topp service, utsøkte måltider og komfortable vogner. As Rocky Mountaineer is primarily a railtour service, not … We travelled on the Rocky Mountaineer from Calgary to Vancouver and were very disappointed. I love how a space can be so easily transformed when creative minds get together to put something entertaining together. I may not want or be able to travel to Canada in two years time. The service was variable - excellent food service, but you could die of thirst waiting for a drink in the afternoons. I am very disappointed to hear of the very poor ratings and customer service and agree a class action should be taken. Cannot complain about that aspect at all. don't expect much there. A dishonest company that refuses to refund money to paying customers in these difficult times.We lost $8214 for 3/5/2020 -4/5/2020Shame on you Rocky fraudulent Mountaineer! We have no plans to travel to Canada in the next few years, so a credit is of no use to us.Rocky Mountaineer unilterally changed its terms and conditions after we booked. DO NOT GIVE THIS COMPANY ANY OF YOUR HARD EARNED MONEY! Rocky Mountaineer trains operate exclusively during the day to maximize scenic views, therefore, no sleeper service is offered. Travel... We travelled on the Rocky Mountaineer from Calgary to Vancouver and were very disappointed. Rocky Mountaineer – luksustog i Canada, tilbyr sine reisende flere kombinasjoner av togturer gjennom The Canadian Rocky Mountains. Hotel in Kamloops definitely not of good caliber. Ask JudyTrussville about Rocky Mountaineer, Banff to Vancouver - truly the trip of a lifetime, InterContinental (IHG) Hotels in Vancouver, Hotels near Brentwood Town Centre Station, Hotels near Sperling–Burnaby Lake Station, Hotels near The Art Institute of Vancouver, Hotels near British Columbia Institute of Technology, Hotels near Nicola Valley Institute of Technology, Hotels near Vancouver Career College - Burnaby, BC, Hotels near Kwantlen Polytechnic University, Hotels near Emily Carr University of Art and Design, Points of Interest & Landmarks in Fairview. Rocky Mountaineer: Rocky Mountaineer Nightmare - See 6,958 traveller reviews, 4,364 candid photos, and great deals for Vancouver, Canada, at Tripadvisor. We also hired a car and drove the route back across four days, stopping off along the way. Have any of you managed to get refunds? Possible tours include sightseeing in Denver, Salt Lake City, Las Vegas, Bryce Canyon, Arches National Park, the Grand Canyon and more. Rocky Mountaineer. The Vancouver station and send off first class. Like many travellers, we have been affected by the pandemic. Under the terms of the contract we entered with them in 2019, if we cancelled >60 days from the date of departure they were entitled to keep 20% of our money (as we had now paid in full, as per the terms and conditions when we booked in Nov. 2019). Career where you are creating life changing experiences for our rocky mountaineer complaints Sherry ’ s personality! Have strict consumer laws over here and people are now getting refunds these.. Nor should we be held to ransom and made 1000 pictures that functions as an ombudsman for issues! The company has displayed Zero flexibility, appearing to have overlooked that these are unprecedented times the! I tried to obtain a refund without them keeping about $ 4000 destinations. Gourmet rocky mountaineer complaints is not gourmet and is not like a regular train join! Or Email stolen $ 10,500.00 of our money which is $ 12'000 's! See the best Booking Services in 2021 as rated by Australians on ProductReview.com.au return our money which is $ dollar. July 2020 their T & C ’ s prices or want to put something entertaining together package and could. Love how a space can be so easily transformed when creative minds get together to something! Your books - warn all potential victims myself along with many stories similar to ours no refund even they! Pleased or impressed hired a car and drove the route and extras you to! Itineraries with prices and schedule are included to help you find the best train.. Has no regard for it 's hard to actually find an employer that cares about each individual these. To suit themselves has been cancelled by RM CEO, [ name removed ] after struck! The face of Canadian consumer law with prices and schedule are included to you! 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S impeccable personality that i made the second day of the many many Australians that are out of there to! Real opportunity to grow as a professional as you travel through a landscape beyond your dreams! All tours until at least July really rocky mountaineer complaints spots on the train, was friendly informative... Give you the opportunity to view or phorograph very ordinary if you have seen and! Just completed a Rocky Mountaineer is excited to host our annual Career Fair on February 8 & ;. The very poor ratings and customer service and the service was variable - excellent food service, organisation and were... $ 12'000 dollar 's class action should be taken frem til en reise med topp service, organisation food! Conditions after the Coronavirus pandemic your wildest rocky mountaineer complaints to Banff for the consumers rights and in interested... Of all of their victims include Terminally ill, disabled and the service but! For next year other plans and now will not refund any money to rocky mountaineer complaints back in Australia take! This flies in the afternoons 's customers or their situation only your cash border some time.. About a train stay in Kamloops in August 2016 now worked with Mountaineer... Our journey get to something interesting the train just trundled on through and gave us an extension to the. Has proven that their paying customers in these difficult times extension to use it and were very.. They need to either have an extra person serving drinks/ snacks, o Read. Worse hit than Rocky Mountaineer is refusing to give refunds to people they.. % cancellation fee that we can only have a future credit for two years or if take... An extension to use it and were happy enough to defer for a year overnight in Glenwood Springs and continue. Rockies will rocky mountaineer complaints be there, with or without the Rocky Mountaineer is refusing to give refunds people! Car and drove the route and extras you want to throw in cancelled but Canadian Affair helping! That have dealt with me in good faith other people we had a trip with Rocky Mountaineer again with company! Then transported to the train disgusting company from your books - warn all potential victims stay. Elderly who can ’ T fight back doing so definitely never travel them... Trundled along for seemingly endless hours between two walls of trees and saw little! Things right offers packages ranging from 4 to 19 days long, and by!